This guide will show an administrator how to alleviate a BitLocker drive lockout for a device registered though Intune.
Role Requirements
Procedure Scope: Administrators
Required Group Membership: Admin.Security
Handbook Reference
Package: TBD
Domain: TBD
Modifies: TBD
Device BitLocker Drive Unlock
- Navigate to the All Devices – Intune portal, locate and select the desired device from the list.
- From the device Overview page, select the Recovery Keys tab. From this page, you will be able to match the BitLocker Key ID that is being displayed on the device that is experiencing the lockout to the entries that are currently documented for the device, click Show Recovery Key to display the key. A pop out will generate showcasing information related to the BitLocker encrypted drive, make sure to capture the information listed under the BitLocker Recovery Key category and distribute the recovery key to the locked device.
Need Assistance?
Reach out to your Customer Success Manager to discuss how a Sittadel cybersecurity analyst can assist in managing these tasks for you. New to our services? Inquire about arranging a consultation to explore optimizing your Azure environment for painless management.