O365 Admin Email Release & Allow Work Instruction

This work instruction will allow an administrator to release a quarantined email to the intended recipient and create an allowance for the sender.

This article is intended for employees of organizations that use Sittadel's security. Additionally, there are some actions that can only be accomplished by those with administrative privileges.

Procedure Scope: Administrators

Required Group Membership: Admin.EmailQuarantine

  1. Navigate to Quarantine – O365 Defender, locate the email that needs releasing and select the Release Email option.
  2. Select Release to All Recipients. Check the Submit the Message to Microsoft checkbox, along with entering a timeline to remove the allow entry. Submitting allows the algorithm to be trained to allow emails like those in the future, and the allow entry puts that bypass in place until the algorithm catches up. Click Release Message.

You're Finished!

You should have successfully allowed the email to reach the intended users email box, proper investigation and validation of the email should be conducted prior to creating an allowance. For any other problems or questions, reach out to us!