--- title: Request Help Enrolling a Device description: Sometimes, explaining a problem over the phone or email isn't enough. If a picture is worth 1,000 words, a screen share is definitely worth at least 10,000. --- [Skip to content](https://knowledge.sittadel.com/request-help-enrolling-a-device#main-content) [![Sittadel-Logo-Icon-Slim-Large-Square-Green-Transparent copy](https://knowledge.sittadel.com/hs-fs/hubfs/Sittadel-Logo-Icon-Slim-Large-Square-Green-Transparent%20copy.png?width=55&height=55&name=Sittadel-Logo-Icon-Slim-Large-Square-Green-Transparent%20copy.png)](https://sittadel.com/) - [About Sittadel](https://sittadel.com/about/) - [Capabilities](https://sittadel.com/capabilities/microsoft-office365-azure-security/) Show submenu for Capabilities - [Microsoft Security Architecture](https://sittadel.com/capabilities/microsoft-office365-azure-security/) - [Detection & Response](https://sittadel.com/capabilities/managed-detection-and-response/) - [Employee Training](https://sittadel.com/capabilities/security-awareness-training/) - [Security Risk Advisors](https://sittadel.com/capabilities/virtual-information-security-officer/) - [Resources](https://sittadel.com/resources/) - [Knowledge Base](https://knowledge.sittadel.com/) Open main navigation Close main navigation - [About Sittadel](https://sittadel.com/about/) - [Capabilities](https://sittadel.com/capabilities/microsoft-office365-azure-security/) Show submenu for Capabilities - [Microsoft Security Architecture](https://sittadel.com/capabilities/microsoft-office365-azure-security/) - [Detection & Response](https://sittadel.com/capabilities/managed-detection-and-response/) - [Employee Training](https://sittadel.com/capabilities/security-awareness-training/) - [Security Risk Advisors](https://sittadel.com/capabilities/virtual-information-security-officer/) - [Resources](https://sittadel.com/resources/) - [Knowledge Base](https://knowledge.sittadel.com/) - [Get Sittadel](https://sittadel.com/start/) [Get Sittadel](https://sittadel.com/start/) Find answers to your security questions. - There are no suggestions because the search field is empty. 1. [Sittadel Knowledge Base](https://knowledge.sittadel.com/?hsLang=en) 2. [UserOps](https://knowledge.sittadel.com/userops?hsLang=en) 3. [Devices](https://knowledge.sittadel.com/userops?hsLang=en#devices) # Request Help Enrolling a Device ## Sometimes, explaining a problem over the phone or email isn't enough. If a picture is worth 1,000 words, a screen share is definitely worth at least 10,000. ### **Getting Another Set of Eyes** We all hit bumps in the tech road now and then! Whether you're using a company device and need a nod from the admin to access certain apps or settings, or you're on your personal device and just can't figure out that one app – fear not! Your IT team has your back. With this guide, you'll learn how to let IT have a peek at your screen so they can guide you through uncertain waters.  Common reasons to request this type of support include (At the discretion of IT, of course):  - *Getting help with enrolling a device.* - *Installing an approved program that requires administrative privilege.* - *Changing certain control panel settings such as time zone, date, etc.* - *Troubleshooting issues that are too complex to communicate effectively without a screen share.* This guide will accomplish the following: - Asking for a Screen Share - Accepting a Screen Share *Procedure Scope*: **Users** *Required Group Membership*: **N/A** ### **Asking for a Screen Share** 1. Before requesting a screenshare, make sure you have the **Quick Assist app** installed! If you don’t find it installed as pictured below, you can easily download it from [here](https://apps.microsoft.com/store/detail/quick-assist/9P7BP5VNWKX5?hl=en-us&gl=us). (Note: If you open **Quick Assist**, it may ask you to install the latest version from the store. Following that prompt is another way to install it as well.) ![A screenshot of a computer Description automatically generated with medium confidence](https://knowledge.sittadel.com/hs-fs/hubfs/undefined-Sep-24-2024-02-00-43-0151-PM.png?width=396&height=400&name=undefined-Sep-24-2024-02-00-43-0151-PM.png) 2. Once we verified that the **Quick Assist app** is installed, we will procced with letting someone know we need help; this is just a quick request. Drop a message to your IT contact or supervisor through Teams or Email, asking them to set up a screen share with you. Need help with what to say? We've got a template right below for you, just **fill in the bolded areas**: ❓| Don't know who to talk to? Just email **Help@Sittadel.com** *“Hello, I would like to request assistance **{Installing a Program | Changing a Setting | Troubleshooting an Issue}**. {**Give a Quick Description**}. Thank you!”* 3. An expert should be in touch with you soon. Be on the lookout for their response! Once they have approved your request, you can move on to the next section! ### **Accepting a Screen Share** 1. Hop into the **Quick Assist** app on your Windows 10 or 11 device. Just a heads-up: There are two versions out there. Microsoft's nudging everyone towards the new one, so if you click on the original, you'll be guided to their latest and greatest. ![](https://knowledge.sittadel.com/hs-fs/hubfs/image-png-Feb-28-2024-07-12-18-3615-PM.png?width=397&height=400&name=image-png-Feb-28-2024-07-12-18-3615-PM.png) 2. Hang tight for a second while IT kicks things off on their end. They’ll ping you with a 6-digit code. Enter that in and hit **Share Screen.** ![](https://knowledge.sittadel.com/hs-fs/hubfs/image-png-Feb-28-2024-07-12-39-9109-PM.png?width=231&height=375&name=image-png-Feb-28-2024-07-12-39-9109-PM.png) 3. A name will pop up. Give it a **once-over** and make sure it sounds like your IT team. If it looks good, tap **Allow**. ![](https://knowledge.sittadel.com/hs-fs/hubfs/image-png-Feb-28-2024-07-12-57-8981-PM.png?width=257&height=375&name=image-png-Feb-28-2024-07-12-57-8981-PM.png) 4. Your IT expert can now either watch or take the wheel of your computer. If they fancy a chat, a little chat box will show up. ![](https://knowledge.sittadel.com/hs-fs/hubfs/image-png-Feb-28-2024-07-13-10-8452-PM.png?width=391&height=425&name=image-png-Feb-28-2024-07-13-10-8452-PM.png) 5. Got a sneaky password or private info coming up? No worries. Hit the **Pause Symbol** to give yourself some privacy. Ready to roll again? Click the **Play Symbol**. ![](https://knowledge.sittadel.com/hs-fs/hubfs/image-png-Feb-28-2024-07-13-30-5507-PM.png?width=391&height=425&name=image-png-Feb-28-2024-07-13-30-5507-PM.png) 6. When you’re done and want your screen back to yourself, just hit that **X** in the top right of the Quick Assist window, and then **Close**. If you need to chat with IT again, you’ll start this tango from the top. ![](https://knowledge.sittadel.com/hs-fs/hubfs/image-png-Feb-28-2024-07-13-46-4241-PM.png?width=670&height=313&name=image-png-Feb-28-2024-07-13-46-4241-PM.png) ### You're Finished! By now, hopefully those IT experts have you taken care of and back in action. 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