Resetting a Device MFA

Lose access to an MFA method? It's easy to reset, and all you need is access to your phone!

Procedure Scope: Users

Required Group Membership: N/A

Mobile Device MFA Reset

1. Make sure your phone already has a Microsoft Account connected, like Teams or Outlook. If you've ever sent a Teams message or Outlook email, you are good to go. 
2. On your phone or tablet, open the Authenticator app.
   
3. If your phone asks for a pin or a face scan, do that as usual to get in.
   
4. Find the MFA details that need resetting; this is just your work email address as the account name.
   
5. Tap on the Gear icon.
   
6. Choose Remove Account.
   
7. Tap All Apps on this device.
   
8. The entry disappears, signaling you're ready to set up a fresh MFA.
   
9. Open either Teams or Outlook on your device.
   
10. It'll ask for your password. Pop it in and tap Sign in.
    
11. It’ll then suggest setting up MFA again. Tap Next.
    
12. You'll be guided to a page telling you about the Microsoft Authenticator app. You’ve already got this on your phone! Tap Next.
    
13. Select Next to set up your Microsoft Account with the authenticator app.
    
14. They'll give you a code to punch in. Missed it? No worries, tap I can't see the number and they’ll show it again. After typing in the code, hit Yes.
    
15. Your computer will give you a virtual high-five with a success message. Tap Next.
    
16. Finally, it will ask for a phone number to send you a one-time text. Pick a number you have access to every day, such as your personal cellphone or work cellphone. Tap Next.
    
17. Input that 6-digit code and tap Next.
    
18. You'll get another virtual pat on the back with a success message. Click Next.
    
19. The last screen certifies that you've set up two security checks. Tap Done to finish up.
    

Asking for Help with Your MFA

If the steps above have you scratching your head or if you're unable to setup a method, it's okay to ask for a little help. We just need to let our friendly experts know and they will be ready to help out. Let's let them know. 

1.     To get help setting up MFA, just send in a quick request. Drop a message to your IT contact or supervisor through Teams or Email, asking them for help. Need help with what to say? We've got a template right below for you, just fill in the bolded fields:

2.     An expert should be in touch with you soon. Be on the lookout for their response!

You're Finished!