--- title: Submit an Email for Review description: Help optimize your mailbox by following the necessary steps below. If this becomes a nagging issue, we'll chat with a friendly expert who can help us figure it out. --- [Skip to content](https://knowledge.sittadel.com/submit-an-email-for-review#main-content) [![Sittadel-Logo-Icon-Slim-Large-Square-Green-Transparent copy](https://knowledge.sittadel.com/hs-fs/hubfs/Sittadel-Logo-Icon-Slim-Large-Square-Green-Transparent%20copy.png?width=55&height=55&name=Sittadel-Logo-Icon-Slim-Large-Square-Green-Transparent%20copy.png)](https://sittadel.com/) - [About Sittadel](https://sittadel.com/about/) - [Capabilities](https://sittadel.com/capabilities/microsoft-office365-azure-security/) Show submenu for Capabilities - [Microsoft Security Architecture](https://sittadel.com/capabilities/microsoft-office365-azure-security/) - [Detection & Response](https://sittadel.com/capabilities/managed-detection-and-response/) - [Employee Training](https://sittadel.com/capabilities/security-awareness-training/) - [Security Risk Advisors](https://sittadel.com/capabilities/virtual-information-security-officer/) - [Resources](https://sittadel.com/resources/) - [Knowledge Base](https://knowledge.sittadel.com/) Open main navigation Close main navigation - [About Sittadel](https://sittadel.com/about/) - [Capabilities](https://sittadel.com/capabilities/microsoft-office365-azure-security/) Show submenu for Capabilities - [Microsoft Security Architecture](https://sittadel.com/capabilities/microsoft-office365-azure-security/) - [Detection & Response](https://sittadel.com/capabilities/managed-detection-and-response/) - [Employee Training](https://sittadel.com/capabilities/security-awareness-training/) - [Security Risk Advisors](https://sittadel.com/capabilities/virtual-information-security-officer/) - [Resources](https://sittadel.com/resources/) - [Knowledge Base](https://knowledge.sittadel.com/) - [Get Sittadel](https://sittadel.com/start/) [Get Sittadel](https://sittadel.com/start/) Find answers to your security questions. - There are no suggestions because the search field is empty. 1. [Sittadel Knowledge Base](https://knowledge.sittadel.com/?hsLang=en) 2. [UserOps](https://knowledge.sittadel.com/userops?hsLang=en) 3. [Email](https://knowledge.sittadel.com/userops?hsLang=en#email) # Submit an Email for Review ## Help optimize your mailbox by following the necessary steps below. If this becomes a nagging issue, we'll chat with a friendly expert who can help us figure it out. ### **Why are Suspicious Emails in my Inbox?** Emails come to us from everywhere, and we try to make sure you only see the safe ones. Sometimes, an **unfriendly** email might make its way to your inbox. If this happens, it's easy to let an Analyst know by flagging the suspicious mail so it can be relocated back to quarantine and properly reviewed by Administration! In this guide, we will learn how to: - **Flagging a Suspicious Email** - **Reviewing the Analysis Results** *Procedure Scope*: **Users** *Required Group Membership*: **N/A** ### **Report a Suspicious Email** Just as the title suggests, these suspicious emails can end up in **your mailbox**. They might have been missed in the shuffle of threat protection scanning; they just **need to be properly identified so an Analyst can review them from the Quarantine Queue**! Let's start by accessing our Outlook mailbox. 1. Open the **Outlook Desktop App**. **![](https://knowledge.sittadel.com/hs-fs/hubfs/image-png-May-10-2024-07-59-13-9622-PM.png?width=688&height=570&name=image-png-May-10-2024-07-59-13-9622-PM.png)** 2. Locate the suspicious email. **![](https://knowledge.sittadel.com/hs-fs/hubfs/image-png-May-10-2024-07-59-30-4806-PM.png?width=684&height=380&name=image-png-May-10-2024-07-59-30-4806-PM.png)** 3. Depending on how you have the ribbon displayed on the top of the interface, you will locate **Home** tab and select the **three dots** at the top right of the screen followed by the **Report Message** option **(collapsed ribbon)** or the **Report Message** dropdown **(expanded ribbon)**. **![](https://knowledge.sittadel.com/hs-fs/hubfs/image-png-May-10-2024-07-59-58-5788-PM.png?width=681&height=305&name=image-png-May-10-2024-07-59-58-5788-PM.png)![](https://knowledge.sittadel.com/hs-fs/hubfs/image-png-May-10-2024-08-00-08-5145-PM.png?width=664&height=80&name=image-png-May-10-2024-08-00-08-5145-PM.png)** 4. Upon toggling the option, you will be given **Three Report** options. The **Junk** option is for mail that hasn’t been captured by the **Spam** **threat detection policy**, it is usually unsolicited mail asking you to buy products. The **Phishing** option is for mail that hasn’t been captured by the **Phishing threat detection policy**, it is usually mail that is asking for banking information or some sort of credential information tied to an account you own. The **Not Junk** option is for mail that has been sent to your **Junk Email** folder of your **Outlook mailbox,** but you want to have delivered to your **Inbox. ![](https://knowledge.sittadel.com/hs-fs/hubfs/image-png-May-10-2024-08-01-25-6489-PM.png?width=272&height=205&name=image-png-May-10-2024-08-01-25-6489-PM.png)** 5. Depending on the **Report** option you selected you will receive a different notification, when processing the message report, a pop-up message will be displayed asking for verification you will be given the **option to not display the message on further interactions if desired**. **![](https://knowledge.sittadel.com/hs-fs/hubfs/image-png-May-10-2024-08-01-54-0028-PM.png?width=683&height=395&name=image-png-May-10-2024-08-01-54-0028-PM.png)** 6. Once the process has been successfully carried out you will receive a notification on the message that the report functionality has been completed, this will result in the message being moved to the proper folder location within the **Outlook Desktop App**.At this point, the email is on its way to a Sittadel Email Security expert, and you can expect to see the results of their investigation in 8 business hours or less! ### **Review the Analysis Results** 1. When a Sittadel Email Security expert has finished their analysts, you will receive a follow up email to let you know your mailboxes security has been updated; the response will vary depending on your initial report type and the verdict the analyst arrived at. The different options could receive are **Spam, Phishing,** or **Clean,** as pictured below. ![](https://knowledge.sittadel.com/hs-fs/hubfs/image-png-May-10-2024-08-02-46-3729-PM.png?width=674&height=440&name=image-png-May-10-2024-08-02-46-3729-PM.png)![](https://knowledge.sittadel.com/hs-fs/hubfs/image-png-May-10-2024-08-02-58-6857-PM.png?width=678&height=440&name=image-png-May-10-2024-08-02-58-6857-PM.png)![](https://knowledge.sittadel.com/hs-fs/hubfs/image-png-May-10-2024-08-03-11-8902-PM.png?width=685&height=440&name=image-png-May-10-2024-08-03-11-8902-PM.png) ### You're Finished! It's normal to need to do this from time to time. If suspicious emails are gets consistently getting through threat detection, and you would like to change that behavior, let your customer success manager know! 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