User Account Password Reset

This guide will show an administrator how to initiate a password reset for end users experiencing authentication issues.

Role Requirements

Procedure Scope: Administrators

Required Group Membership: Admin.UserAccount

Handbook Reference

Package: TBD

Domain: TBD

Modifies: TBD

User Account Password Reset

1. Navigate to the Users – Azure Active Directory portal, locate and select the User whose Password needs to be reset.
   
2. On the Overview page for the selected User Account, locate and select the Reset Password action. A pop-out will be displayed detailing that a Temporary Password will be assigned to the user and upon the users next sign-in attempt they will be forced to change their password. Select Reset Password to display the Temporary Password for the User.
   
3. Make sure to capture the Temporary Password that is displayed, this will need to be provided to the user when they are prompted for a password reset upon their next authentication attempt.
   
4. Once the Reset Password action has been successfully carried out, it is best practice to also initiate the Revoke Sessions action to ensure that all active sessions that are utilizing the previously reset password are also terminated. This can be done by selecting Revoke Sessions action, a disclaimer will be displayed detailing that all active session will be terminated, and the user will be forced to re-authenticate on all devices. Select Yes to successfully revoke all active sessions for the selected account.
   
5. Carrying out the listed actions above should result in the selected user having their previously stored Password being successfully removed and having all their active sessions utilizing this revoked Password also being terminated. Upon their next authentication attempt, make sure to supply the User with the previously captured Temporary Password since the system has already modified their previously stored password to reflect the generated Temporary Password. They will be prompted with a new password prompt requiring a new password be configured once the authentication attempt has been verified and will be re-required to upload the Temporary Password one last time before the creation of a new password.
   

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